Connect from Off Campus using VPN
Questions & Known Issues

Getting started

What login and password do I use?

Your UC Davis login and password. (You may request an account (https://computingaccounts.ucdavis.edu/cgi-bin/services/index.cgi) if you are a UC Davis student, faculty, or staff member.)

I logged in twice and got a warning page.

Only log in once using your UC Davis Kerberos username and password.

How do I get to library resources once I have logged in using VPN?

Once the VPN client is connected you may use the browser of your choice to browse directly to your desired electronic resource, or you may search the library listings.

Using the VPN

If I find links to articles using Google Scholar or while conducting a Web search, will I need to authenticate to get to the actual articles?

You must be recognized as current UC Davis faculty, staff, or student to access the full-text of articles. Logging into the VPN client before beginning to search for resources may be the most efficient method.

I like to use multiple windows when I am searching and viewing resources. Can I use multiple tabs in Firefox or multiple browser windows once I login to the VPN service?

Yes, you may open multiple windows or multiple tabs. Either method works using the VPN client.

What if I'm browsing normally without the VPN, and come across a site I need to use the VPN for? Can I use my bookmarks in the VPN?

Yes, once the VPN client is connected, you may use your bookmarks normally.

What is Pulse Secure?

Pulse Secure is an app for Windows, Mac OS X, iPhones and Android devices that provides a VPN client for these operating systems and mobile devices. Use Pulse Secure to log into the UC Davis network using either wifi or your telecommunication provider's services. You will have network access to resources such as UpToDate, online journals and books, and other licensed resources.

Pulse Secure is a free app. Of course you may have network charges from your telecommunication provider, depending on your service plan.

Is there a client for Linux users?

Yes, there is a Pulse client for Linux users. It comes in two package types for the two most used methods, rpm and deb. The packages can be obtained from the following links:

Please download this certficate file for use with the client. (Right click and choose "Save Link As")

Use the following command to launch the VPN client:

/usr/local/pulse/PulseClient.sh -h vpn.library.ucdavis.edu -u <your kerberos id> -r Library -f <path to certificate file>

You will be prompted for your kerberos passphrase.

More information about the client can be found at Pulse Secure's Knowledge Base.

Linux is not an officially supported operating system. Users may try this client at their own risk.

Known Issues

Are there Web sites that don't work with VPN? How do I access these sites?

We are not currently aware of any sites that do not work with the VPN client.

When trying to connect with the Pulse Secure VPN client, it gets stuck at "Securing connection" even if I close the client and try again.

Please restart your computer and try the Pulse Secure client again.