Connect from Off Campus using VPN
Questions & Known Issues

Questions

Answers

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What login and password do I use?

Your UC Davis login and password. (You may request an account (https://computingaccounts.ucdavis.edu/cgi-bin/services/index.cgi) if you are a UC Davis student, faculty, or staff member.)

I logged in twice and got a warning page.

Only log in once using your UC Davis Kerberos username and password.

What is the VPN toolbar?

Screen showing the VPN toolbar.

The VPN toolbar is persistent while you are in VPN; you should always see it in the upper right corner. If you do not see it, you are not in VPN. Clicking on the house icon will bring you to the VPN welcome screen. VPN help will be displayed if you click on the life preserver icon. You may logout at any point during your session by clicking on the door icon.

How do I get to library resources once I have logged in using VPN?

Use the links in the "Web Bookmarks" section or type a URL directly into the browse box beneath the VPN toolbar in the upper right corner. You must navigate from within the window from which you logged in using VPN, i.e. Don't use your browser bookmarks.

Use the VPN

I closed the VPN window and now I am no longer logged in.

Don't close the VPN window. To keep the session active you need to navigate using the links available within the VPN window.

I typed a URL directly into my Web browser instead of navigating to it from within the VPN window and now I can't access library resources.

You must navigate to the resource from within the VPN window, not by typing the URL directly into the browser because you will no longer be recognized as an approved UC Davis faculty, staff, or student.

You may use the browse box under the VPN toolbar to type URLs directly into the VPN session. Click on the house icon in the VPN toolbar from wherever you are, then type the URL you want to look up into the VPN browse box.

You may add a View in VPN bookmark to your browser. You can use this to "get back" to the VPN if you accidently typed an address directly in your web browser.

If I find links to articles using Google Scholar or while conducting a Web search, will I need to authenticate to get to the actual articles?

You must be recognized as current UC Davis faculty, staff, or student to access the full-text of articles. Logging into the VPN service before beginning to search for resources may be the most efficient method.

I like to use multiple windows when I am searching and viewing resources. Can I use multiple tabs in Firefox or multiple browser windows once I login to the VPN service?

Yes, if you open the tabs or windows from within the VPN window. If your browser supports using multiple tabs, you may right click on a link accessed through the VPN and choose "Open Link in New Tab." If you want to open a link in a new window, right click on the link and choose "Open Link in New Window." You can then access library resources in the new tab or window. Alternatively, you may open a resource in a new window by clicking on the window icons shown in the image below.

Screen showing what to click to use multiple windows when searching.

What if I'm browsing normally without the VPN, and come across a site I need to use the VPN for? Can I use my bookmarks in the VPN?

You can add a View in VPN bookmark to your browser. This will redirect your current page to the VPN. You can open your bookmark, then redirect it to the VPN.

What is Junos Pulse?

Junos Pulse is an app for iPhones and Android devices that provides a VPN client for these mobile devices. Use Junos Pulse to log into the UC Davis network using either wifi or your telecommunication provider's services. You will have network access to resources such as UpToDate, online journals and books, and other licensed resources.

Junos Pulse is a free app. Of course you may have network charges from your telecommunication provider, depending on your service plan. It may be downloaded from ITunes or from Android app providers.

Why use Junos Pulse?

Using the VPN or Proxy Server is cumbersome on mobile devices. This is a solution that works well with smart phones and other mobile devices.

Known Issues

Are there Web sites that don't work with VPN? How do I access these sites?

Yes, we have found some sites do not work with the VPN. In the cases where a site does not work with the VPN, we will work with the vendor to resolve the problem. Here is a list of sites we have found do not work with the VPN and the workaround.

ArtStor
To use all Artstor functions and collections without problems, please use the proxy server. By going through the VPN, Firefox can be used for searching and viewing, but working with shared image URLs is awkward. Internet Explorer does not work correctly with this site. Please use the proxy server or Firefox.
CRCnetBASE
See PDF Documents Containing Hyperlinks below.
EBSCO Visual Search
All features of EBSCO databases function well, except the visual search feature. Saving a citation to a folder in the visual search interface is time-consuming and requires reinitiating the search after the citation is moved to the folder. If you wish to use the visual search feature in conjunction with folders, please use the proxy server.
Flash journals
Some journals present their articles as flash objects which imitate the look and experience of the physical object. They may fail to load to your computer through the VPN. Please use the proxy server.
Gale databases
Gale Literature Resource Center and Gale Virtual Reference Library (encyclopedias and dictionaries) are not currently functioning through the VPN. The 17th-18th Century Burney Collection Newspapers fails intermittently. The proxy service is not experiencing problems and should be used instead .
MathJax (MathSciNet)
MathJax is an open source JavaScript display engine for mathematics for browsers. Browsers report errors when processing the TeX encoded symbols in the VPN. Use the MathSciNet Preferences tab to turn MathJax off and display the TeX coding or use the proxy server.
NAXOS Music Library
Internet Explorer works using only one of the two streaming audio players employed by Naxos. If you encounter an error, click the link to the alternate player. If you find the randomly encountered error inconvenient, please use another browser such as Firefox, or the proxy server.
PDF Documents Containing Hyperlinks (e.g. CRCnetBASE)
PDF documents can contain hyperlinks to resources outside the document and the outside links are known to not work. When they open in a new window, the window is accessed directly instead of through the VPN. The visible text of external hyperlinks embedded in PDF documents can be copied and accessed through the VPN using the browse dialog area of the VPN menu page. Alternatively, the proxy server may be used.
Project Muse Journals
After January 1, 2012 changes to the site, Internet Explorer 8 should be used to access Project Muse and Internet Explorer 7 should not be.
Warning: Do Not select compatibility mode in IE 8 to move the slideshow into the blank area where it should appear.
Springer eJournals and eBooks
Internet Explorer 7.0 does not work with the VPN. Internet Explorer 8.0 works well with the VPN and Springerlink and upgrading is suggested.
Why does the VPN toolbar disappear when browsing certain sites?

To interoperate with some sites like Proquest or the American Chemical Society journals, the VPN toolbar is not displayed when connected to those sites. In its absence, you can confirm that the current page is being viewed through the VPN when you observe that the URL in the Browser Address bar begins with the text https://vpn.lib.ucdavis.edu

When the VPN toolbar's Home icon is not present, you can return to the VPN's initial menu page in several ways. You can use the Back Button, to step through your browsing history in reverse, a page at a time, until you arrive at the VPN's initial menu page. A more efficient way is to use the Back Button's menu. Click the small arrow beside the Back Button in Internet Explorer or right click on the Back Button itself in Firefox in order to locate the page labelled "UC Davis Library's VPN - Home", which corresponds to the VPN's initial menu page. If you don't see that page in the displayed history, you can go directly to the menu page by entering the URL https://vpn.lib.ucdavis.edu in the Browser Address bar, but you can do so if and only if your browser currently has an open VPN session.

If you enter the URL above without an open VPN session, you will be asked to login. If you enter that URL in one browser, e.g. Firefox, after having closed a browser session in a different browser like Internet Explorer without using the Exit Door icon of the VPN toolbar, you may be warned that you already have an active VPN session when you log in using your loginID and passphrase. You can click continue to end the formerly active session. BUT, if you are told you have an already have and active login from the IP address 128.120.194.194 or 128.120.194.195, do not continue. You are attempting to log into the VPN from a current VPN session and creating a loop. Do not continue; click cancel. Instead enter the URL https://vpn.lib.ucdavis.edu in the Browser Address Bar and you will return to the initial VPN menu page in your current session.