Help Desk

• Check Status of Existing Tickets
• Open New Ticket

Staff Technical Support

• General Email Help
• Passwords
• Request an Account or Alias
• Set a Vacation Message
• How to use the Library Staff VPN
• Create a Whitelist
• Install Putty (an implementation of Telnet and SSH)
• Set-up SCP for Secure File Transfer
• Use SecureCRT to Access Unix
• Submit a Help Desk Request

Tools & Services

• Library Tools & Services

Services for Off-Campus Access

• Setting Up a Connection from Off Campus
• Checking Your Email via Webmail
• Setting up Thunderbird for Home Use

Documents

• Cyber-saftey Basics - Guidelines Systems uses to ensure workplace cyber-safety

Reports

• Bigsys Intranet Report Server